HomeBlogThe Future And Its EnemiesThe Substance of StyleArticlesSpeakingGlamourVarietyContactSearch
This month Archive

Text size: Smaller | Larger

January 31, 2005

Foreign Affairs Blogging
From India to Iraq, Dan Drezner's blog is full of good stuff.
Posted by Virginia at 03:44 PM | TrackBack


"Testing the Waters Under a Shroud"
That mysterious phrase is a WaPost headline. What does it mean? Is it about recent tests on the Shroud of Turin? Is it some kind of post-tsunami story? No, it's about furtive fundraising for the DC mayor's race. No water, no shroud, just a horribly mixed metaphor.
Posted by Virginia at 10:20 AM | TrackBack


January 30, 2005

A Great Day
By demonstrating great physical courage, the voters of Iraq quite consciously reclaimed the dignity and self-respect sapped by decades of Saddam's oppression. Today's election was their revolution, the moment when they rose up and took control of their destinies. It was a great day--and it wasn't about us.

Contrary to the impression you might have gotten from assorted blogs--the impression, indeed, that Professor Postrel got from his morning surfing--the mainstream media stories (NYT here, WaPost here), were not merely positive but downright moving. CNN had me tearing up. Today, blogs were a nice supplement, but they were by no means essential.

UPDATE: I like Ann Althouse's post, "The Blue Finger of Democracy": "It was only a few days ago that there was talk that the ink-stained finger would be a dangerous identification, that would mark people for retaliation, that people would need to hide it. Now we see the pictures of people actively displaying what was devised as a utilitarian safeguard, turning it into a proud new symbol of the love of democracy." One blue (or purple) finger puts the voter in danger; a whole city of them creates safety in numbers.

Posted by Virginia at 10:33 PM | TrackBack


January 28, 2005

Endangered Gizmos, Monopoly Styles
The Electronic Freedom Foundation is making a list of technologically advanced, otherwise desirable gizmos threatened by folks who don't understand that intellectual property protections are supposed to spur innovation, not suppress it.

On a related note, Peter Harter calls my attention to this Cato Institute brief by Adam Thierer on why it's good that styles can't win monopoly protection. Funny, just yesterday, my hairdresser was telling the story of an old friend who'd invented the Dorothy Hamill do. The guy made plenty of money from it himself, but not nearly as much as he might have dreamed of if he'd assumed royalties. Of course, charging and collecting royalties would have dampened demand considerably. Big-time hairstylists make money by licensing their names to products, opening schools, and, of course, styling hair themselves.

Posted by Virginia at 04:47 PM | TrackBack


The Other V. Postrel Blog
My sister-in-law Pam found this mysterious blog by one "Vash Postrel." It's only mysterious, of course, because we don't read Russian. Writes Pam, "When I do a translation in Babelfish, turns out the name of the journal is 'Your Rogue' or 'Your Brat.'"

Fortunately, we know the Volokhs, who came from Ukraine a bit more recently than the Postrels, and between them pretty much know everything. Sasha explains (I've removed the Cyrillic):

The guy with the livejournal is called Vash postrel; that's not his name but a reference to a Russian expression, Nash postrel vezde pospel. Virginia, I may have told you about that expression a long, long time ago.

"Postrel" is indeed a slang word meaning "rogue" or "smart-aleck"; the verb "pospet'" (of which "pospel" is the past tense) means "to be done"/"to be ready" but also "to succeed" or "to be on top of things." ("Nash" means "our" and "Vash" means "your"; "vezde" means "everywhere.") So the expression means something like "Our smart-aleck is on top of everything" or "has succeeded in everything."

So the blogger is not a long-lost relative. Postrel means smart-aleck. Pretty funny.

Sasha provides a sample of the blog content:

On January 18th at 4:45 p.m., he says: Too bad they didn't give Javier Bardem the Golden Globe for Best Actor for The Sea Inside. The Oscar isn't looking too likely for him either, even not taking political correctness into account. He should already have gotten a prize for Before Night Falls. [Then a few sentences about the Aviator.] The American dream needs reanimation. Rise up from the ashes, Mr. Hughes. [Then complains how he hasn't seen half the Oscar-nominated movies. He chews out Russian movie renters and pirates a D for timeliness and himself for demanding good copies and not knowing English well.]

The December 24th entry is also about movies: He saw a Fassbinder retrospective, which was exhausting but worth it. Soon, he says, he'll start believing that Santa Claus is an active lesbian.

Another entry tells how he was taking a sleeping car to Moscow and a small child pointed out that his hair was messy.

Posted by Virginia at 03:02 PM | TrackBack


Long-Distance Voting
The Dallas Morning News reports on Dallas Iraqis who are turning out to vote in their country's historic election. To register and vote, they've had to make two trips from Dallas to Nashville, a 700-mile drive. An excerpt:
Mr. Sindy will leave tonight after work with 48 of his friends from Arlington's Kurdish community. They will pile into seven minivans – each carrying seven people – to drive for 12 hours.

When they reach Nashville early Saturday morning, they will vote at the Tennessee State Fairgrounds, the city's only polling place for the election. Then, they'll climb back into their minivans and head home to their families and jobs.

"It is a long drive, but you are with friends," Mr. Sindy said.

This is the second trip the voters will make to Tennessee in the last month. Registration for the vote also took place in Nashville.

The money and time required to travel to Nashville has kept many Dallas-area Iraqis from voting, and registration at polling places across the nation has been lower than expected. Only 3,930 registered in Nashville, down from the 16,000 officials had hoped to see.

Some local Iraqis said they could not get time off from their jobs or miss school. Others said they couldn't leave their families or afford airplane tickets.

Temer Tovi is heartbroken that he cannot participate in the historic day of Iraqi freedom, he said.

"I've got a business, and I have no time to travel for two days," said the owner of Mediterranean Cafe & Bakery in Richardson. "They should bring one to Texas. Anywhere in Texas, we would go."

Just another reason to repeal the Wright Amendment and allow Southwest to fly to Nashville from Love Field.

Posted by Virginia at 01:50 PM | TrackBack


Style That Undercuts Substance
WaPost fashion critic Robin Givhan says, "There is little doubt that intellectually Cheney approached the Auschwitz ceremony with thoughtfulness and respect," but he got the wardrobe all wrong. He's from Wyoming, where they have to take winter weather seriously, but she's got a point. You don't dress for a solemn state ceremony as though you were going for a hike. The always perfectly attired president would not have made this mistake.
Cheney stood out in a sea of black-coated world leaders because he was wearing an olive drab parka with a fur-trimmed hood. It is embroidered with his name. It reminded one of the way in which children's clothes are inscribed with their names before they are sent away to camp. And indeed, the vice president looked like an awkward boy amid the well-dressed adults.

Like other attendees, the vice president was wearing a hat. But it was not a fedora or a Stetson or a fur hat or any kind of hat that one might wear to a memorial service as the representative of one's country. Instead, it was a knit ski cap, embroidered with the words "Staff 2001." It was the kind of hat a conventioneer might find in a goodie bag.

It is also worth mentioning that Cheney was wearing hiking boots -- thick, brown, lace-up ones. Did he think he was going to have to hike the 44 miles from Krakow -- where he had made remarks earlier in the day -- to Auschwitz?

His wife, Lynne, was seated next to him. Her coat has a hood, too, and it is essentially a parka. But it is black and did not appear to be functioning as either a name tag or a billboard. One wonders if at some point the vice president turned to his wife, took in her attire and asked himself why they seemed to be dressed for two entirely different events.

Posted by Virginia at 12:15 PM | TrackBack


Resilience vs. Anticipation
Boston-based strategy consultant Art Hutchinson posts on how attitudes toward risk--and, more important, practices for reducing it--have shifted since 1997, when I wrote my semi-famous Forbes ASAP article contrasting Silicon Valley with Boston.
Posted by Virginia at 11:45 AM | TrackBack


Iraqi Election Coverage
Friends of Democracy has continuous reports by Iraqis. I found the one on the debate fascinating in its very banality--lots of vague promises and name calling.
Posted by Virginia at 11:41 AM | TrackBack


January 27, 2005

Competition's Fruits
Before the U.S.-Canada Free Trade Agreement in 1989, one in four Canadian industries--from dressmakers to breweries--were protected by tariffs. What happened when they faced untaxed competition from south of the border? My new NYT column looks at a pathbreaking empirical study, using both industry and plant-level data. The article, by Dan Trefler of University of Toronto, is well-known in Canada, where, as econ papers tend to do, it has been kicking around for years in working paper form. But its lessons are remarkable. Even in an advanced economy with sound macro policy, simply cutting tariffs can lead to huge productivity gains.

Here's the beginning:

Economists argue for free trade. They have two centuries of theory and experience to back them up. And they have recent empirical studies of how the liberalization of trade has increased productivity in less-developed countries like Chile and India. Lowering trade barriers, they maintain, not only cuts costs for consumers but aids economic growth and makes the general public better off.

Even so, free trade is a tough sell. "The truth of the matter is that we have one heck of a time explaining these benefits to the larger public, a public gripped by free trade fatigue," the economist Daniel Trefler wrote in an article last fall in The American Economic Review.

One problem, he argued, is that there is not enough research on how free trade affects industrialized countries like the United States and Canada. Another is that research tends to concentrate on either long-term benefits or on short-term costs, instead of looking at both.

"We talk a lot about the benefits of free trade agreements, but when it comes to academics studying it, we know next to nothing in terms of hard-core facts about what happens when two rich countries liberalize trade," Professor Trefler, of the Rotman School of Management at the University of Toronto, said in an interview.

His article, "The Long and Short of the Canada-U.S. Free Trade Agreement," uses detailed data on both Canadian industries and individual companies to address these gaps. (The paper is on his Web site at http://www.economics.utoronto.ca/trefler/) The study looks at the effect of tariff reductions, the simplest kind of liberalization.

Tariffs are usually not considered that significant in developed countries, where many major industries compete without such protection. But, Professor Trefler said, "they're not significant except where they matter."

Read the rest here. Unfortunately, to illustrate the article, the photo staff chose an industry to which this story doesn't apply. Automobiles were tariff-free before the Free Trade Agreement. In fact, one reason the productivity boost is so remarkable is that some major industries were already tariff-free. (I suggested something with beer, but I guess they didn't have a good photo.)

If you're at all inclined to wade through econometrics--or, for that matter, to just skip to the bottom line--I recommend downloading the Trefler paper. The non-mathematical parts are unusually well written for an academic piece. A personality actually comes through the prose, even making an occasional self-deprecating joke.

Posted by Virginia at 12:21 AM | TrackBack


January 25, 2005

Sarbanes-Oxley, Cont'd
In response to my posts (here and here) on the waste and distortions created by Sarbanes-Oxley, Jay Manifold emails:
Yeah, it's a pain. The following excerpt from an internal document (with anything remotely sensitive redacted) gives a hint of just how much, but I can tell you from personal experience that there's nothing quite like dealing with this stuff for the first time, under the kind of deadline pressure characteristic of software release implementations, when obstacles have to be cleared in minutes or hours rather than days or weeks. The new de facto size threshold for publicly-traded companies is one thing, but the stress these requirements are placing on individuals is something else:
Passed in 2002, Sarbanes-Oxley requires Information Technology groups to test, evaluate, reconcile, document, publish, and monitor internal control procedures that directly impact financial information. As such, [deleted] has identified key financial applications that require compliance with Sarbanes-Oxley. Those impacted applications can be viewed on the [deleted] web site under [deleted].

Based on the Sarbanes-Oxley requirements and the compliance audit completed, [deleted] will be making changes to our policies and controls to ensure compliance with Sarbanes-Oxley. The following policy changes will be made effective on [deleted].

– Category 4 change requests for Sarbanes-Oxley identified applications will no longer be accepted.

– Any automated work order that is a code migration or affects batch scheduling (this includes temporary, permanent and adhoc executions) for Sarbanes-Oxley applications must be tied to a Change Request. These automated work order types will not be implemented to production without a corresponding approved Change Request.

– Change Requests for Sarbanes-Oxley applications are required to have a business unit point of contact (name and phone number) for change request approval. The business unit point of contact is defined as a non-[deleted] associate who is authorized to make such a request.

– Change Requests for Sarbanes-Oxley applications are required to have a business unit point of contact (name and phone number) to perform user acceptance testing of the change.

– Business unit point of contact (name and phone number) must send an email to the implementer signifying formal User Acceptance prior to code being placed into production. This email will be documented in [deleted].

– [deleted] infrastructure/maintenance activities will be reviewed by change type to determine if a business unit point of contact is also required. This list of change types will be published when complete.

As I write this, I am -- among other things -- pulling together a list of Sarbanes-Oxley related questions which now appear in our online ticketing systems, with typical answers, so that our people won't have to hack their way through a bureaucratic jungle on a daily basis. Your tech-writer correspondent is dead on -- there's definitely a market for people who can deal with this stuff.

Now for the good news. I expect things to get better with time, not because the regs will ease up, but because process developers like me will gnaw away at this stuff until it's (relatively) painless. The analogy is airport security, where a barrage of questionable (to say the least) requirements resulted, initially, in high costs and annoying delays; but three years on, the procedures -- at least in the airports I've been in -- have been significantly streamlined.

Recall our discussion about process improvements in general of a few months back; my intuitive guess (is there any other kind?) would be that with sufficient dedication, compliance costs could be halved every three years. See also the Kamm quote at the end of my sig. We're not marching toward dystopia; there is a deal of ruin in a nation, as I believe Adam Smith said. That multi-hundred-million-dollar revenue figure for the smallest possible public company may drop quite dramatically within this decade.

This is no defense of Sarbanes-Oxley, which I regard as a triumph of conspiracy theorists who think that all publicly-traded corporations -- well, all corporations, actually; these are just the ones they can get to easiest -- are up to no good and must be constrained with the present-day equivalent of the Nuremberg Laws. Fuckers.

Blogging is light this week, because I'm working not only on my Times column but on a feature for a special Times section on small business. In an interview today, the CFO of the company I'm profiling said in passing that it's no longer feasible for businesses its size ($68 million in sales) to be publicly held. Fortunately for these founders, the grand visions they had at age 26--15 years ago--didn't come true. They built the business steadily, using retained earnings, and never went public. But similarly sized public companies are now looking to go private. Somehow I don't think this particular distortion does much to protect the public.

Posted by Virginia at 12:32 AM | TrackBack


Autographed Books for Sale
The hardback version of The Substance of Style is no longer available via Amazon (except for used copies). While I do encourage readers to buy the paperback--which actually has additional material, just like a DVD (that's the way the publisher puts it)--many people simply prefer a hardcover, especially if it's signed. So I'm once again accepting direct orders. The book is $20, plus shipping.

Orders received before February 2 will be filled promptly. (Orders received after then will be shipped on February 15, assuming I don't run out of books.) Please be sure to not only give me your shipping address but also to tell me to whom I should inscribe the book. Thanks!

Posted by Virginia at 12:25 AM | TrackBack


January 24, 2005

Prison Rape
Given what goes on in domestic prisons, with little or no public objection, it's hardly surprising to find soldiers torturing and abusing enemy prisoners. From today's Dallas Morning News report:
Four years ago, Mr. Cunningham said, a state corrections officer raped him near the showers of a prison. Afterward, the inmate lay in bed, weeping. "When I was awake, I thought about wanting to die, because I didn't want to live with this," said Mr. Cunningham, 33.

Since 2000, at least 129 Texas prisoners, including Mr. Cunningham, have alleged that they were raped or had had sexual contact with corrections officers, according to state records. Allegations of inmate-on-inmate rape are even more frequent and appear to be increasing. Overall, the number of reported sexual assaults in Texas prisons has increased 160 percent, to 609 in 2004 from 234 in 2000.

Inmate advocates – who have launched a nationwide legal campaign against assaults and the complacency that they say allows them to flourish – say that the problem is greater than the statistics show, with the situation in Texas acute.

"I really have become convinced over the last three years or so that Texas is the prison-rape capital of the country," said Margaret Winter, a lawyer who represents two inmates who sued the prison system. "When prisoners report it, they are ignored, laughed at and often punished."

Read the whole thing.

Prison rape isn't a way to be "tough on crime." It is crime, whether perpetrated by prisoners or by guards. Because it's illegal, not a public policy, I'm a dubious about the success of an Eighth Amendment challenge. But at least these lawsuits bring some much-needed court discovery and public scrutiny.

Posted by Virginia at 10:16 AM | TrackBack


January 20, 2005

A Thousand Words
John Paczkowski's Good Morning Silicon Valley blog is soliciting captions for this photo of Bill Gates, which left Paczkowski "slackjawed and stammering."

His favorite entries so far: "I made the screen blue ... to match my eyes"; "Hi, I'm Bill. And this is my friend, Longhorn Reduced Media Version"; "A hot new amateur every day!"; "Thanks for the brownies, Steve"; "It's not the Blue Screen of Death, it's The Blue Screen of Desire"; and "... I'm waiting for your call. Dial 1-800-LONGHORN, now."

Posted by Virginia at 01:07 PM | TrackBack


"The Best Artist in the World"
On Design Observer, Michael Bierut posts an utterly charming remembrance of Alton S. Tobey, who died January 4. Never heard of him? I hadn't either, but I won't forget him now.
Posted by Virginia at 01:36 AM | TrackBack


Women Who Think, cont'd
Maybe English majors really are better at this stuff than MIT biologists. Here's Megan McArdle on the Summers flap. Here's a small sample:
4) People who are arguing that it's stupid to generalise from means or distributions to individuals...are right, but only in a trivial, irrelevant way. The particular discussion at hand revolves around the fact that there are fewer women than men in many scientific disciplines, particularly, it seems to me from the outside, the ones that involve a great deal of rather abstruse math. We are looking at a population, not an individual, and it is entirely proper--nay, necessary--to discuss group averages. That we cannot divine any individual's ability from those averages is true, but irrelevant; we're looking at the group.

Look at it this way: I am 6'2 (1.88 metres), which puts me four standard deviations from the mean height of American women--approximately one tenth of one percent of American women will be as tall as, or taller than, I am.

Could we use the average of the female population to predict that I am not 6'2? No! I am 6'2. We would get the answer wrong if we tried to use the average predictively.

Could we use the average to bet, sight unseen, on whether or not I am taller than 6'1? Yes! Only 0.3% of the female population is taller than 6'1. If you had to bet, you'd bet against it. Of course, in my case you'd be wrong--but it would still be the right way to bet.

But do we need to bet? No! We can measure me. Similarly, physicists considering female candidates have lots of other means to assess their physics ability. They don't need to look at whether or not she's female.

But if we were looking at an organisation that only hired people who were taller than 6 feet because they needed them to reach very tall shelves, most of the employees would be men. We might infer discrimination, but we'd be wrong. It's just that innate differences would produce differing results for men and women. And if I showed up and they refused to hire me because I'm a women, and women have a very low probability of being that tall, that would be discrimination, because they can look right at me and see that despite being a member of a group with a lower mean height, I myself am in fact configured like a beanstalk.

Posted by Virginia at 12:59 AM | TrackBack


January 19, 2005

Women Who Think
The flap over Larry Summers' bravely analytical comments on why women might be scarce at the top of math and science scholarship demonstrates that political correctness is alive and well and, even more depressing, that a remarkable number of scientifically talented women are incapable of understanding plain English or the difference between general statistical patterns and individual data points. It's been a long time since female scientists did so much to advance the stereotype of women as hysterically incapable of rational analysis.

As it so often does, the WaPost distinguished itself with a more sophisticated knowledge of relevant sources than demonstrated in newspapers to the north, quoting the eminent economic historian Claudia Goldin, who knows where the statistical bodies are buried on all sorts of labor market issues:

"I left with a sense of elation at his ideas," said Claudia Goldin, a Harvard economics professor who attended the speech. "I was proud that the president of my university retains the inquisitiveness of an academic."

"Retains the inquisitiveness of an academic." Which implies that those who want to silence him do not. That's tough. And true.

I parsed the debate on sex roles in this Reason editorial.

Posted by Virginia at 11:53 PM | TrackBack


Finding Your Calling
My latest article, in Sunday's NYT Book Review, looks at the job-hunting manual What Color Is Your Parachute? (I read the 1973, 1983, 2004, and 2005 editions.)
Thirty-five years ago, an Episcopal minister self-published 100 copies of a slim job-hunting guide and gave them away at a conference for college chaplains, many of whom were facing layoffs. Soon he was getting requests for more and more copies. Two years later, the little book had a commercial publisher, the small Ten Speed Press in Berkeley, Calif. ''What Color Is Your Parachute?'' has since become a classic, the ''job hunter's bible,'' and sold more than 8 million copies. The 2005 edition, with a large grinning photo of its author, Richard N. Bolles, on the cover, was published in November. A lot has changed since the early 1970's, but not as much as we sometimes like to think. Job losses and career angst didn't start with the bursting of the tech bubble or the midlife crises of the baby boomers. Even way back when, white-collar workers, some of them highly trained technical experts, lost their jobs for reasons beyond their control. The first commercial edition of ''Parachute'' singled out aerospace engineers, whose profession was ''being phased out of our society.''

The book takes its title from the idea that sooner or later each of us is going to have to bail out of our current job, usually involuntarily, with only our enduring talents to support us: ''The time to figure out where your parachute is, what color it is, and to strap it on, is now -- and not when the vocational airplane that you are presently in is on fire and diving toward the ground,'' Bolles wrote in the 1973 edition.

''Parachute'' arrived on the scene when business practices and employee ideals and attitudes were beginning to shift. The postwar ''loyalty ethic,'' in which workers got security in exchange for obedience, was dying. More Americans were starting to look for personal fulfillment in their work, which made them increasingly likely to change jobs, while employers were becoming more ruthlessly pragmatic about layoffs. ''The view that there was loyalty between company and worker back then was also a myth,'' Bolles said in a 1999 interview in Fast Company magazine. ''Even then,'' he said, ''the conditions that produced the workplace realities of today were very much in place.''

The article's conclusion got compressed a bit for space reasons. Here's the original:

The old work ethic preached that liking your work wasn't important. The new one preaches that enjoyment is essential, even (in Bolles's 1972 formulation) "divine radar" indicating what you should be doing. Parachute's 2005 edition includes a chapter aimed at helping readers identify the transferable skills they most enjoy using and the environments in which they find the greatest satisfaction. Its title, "When You Lose All Track of Time," suggests a purely secular reading of Parachute's search for meaningful work.

Even if you don't believe that a higher power has given you a destiny on earth, every human being has the capacity to find what psychologist Mihaly Csikszentmihaly calls "flow"--the total engagement with some sort of problem solving, from climbing mountains to writing computer programs to knitting, that causes a person to lose track of time. Flow activities give people their happiest moments, and these activities are intrinsically rewarding, regardless of any greater meaning. The point of a life-changing job hunt is to find work that provides flow.

That message makes Parachute not only practical but intellectually contrarian. Protestantism, claimed Weber, divested work of its earthly delight, making it purely a religious duty. Capitalism, he continued, "has destroyed" that delight "forever."

What Color Is Your Parachute? is an extended, market-grounded argument that Weber was wrong. A century after The Protestant Ethic and the Spirit of Capitalism was published, the best-selling book about job hunting is an explicitly Protestant guide to finding joy at work.

For more on related themes, see my 1995 review of Charles Heckscher's White-Collar Blues, this oped piece on William Whyte's The Organization Man, and this lecture on the "power of play," derived from chapter seven of The Future and Its Enemies.

Posted by Virginia at 12:13 AM | TrackBack


January 18, 2005

Jaws in 30 Seconds
And reenacted by bunnies. More bunny reenactments here.
Posted by Virginia at 11:18 PM | TrackBack


When Segregation Was Modern
As the nation remembers Martin Luther King Jr., Thomas H. Garver, organizing curator of the O. Winston Link Museum, writes to to correct this old post:
I note your reference in your website to the fact that Modernism Magazine cites the O. Winston Link Museum, located in the old Norfolk and Western Railway station in Roanoke as having removed the "COLORED" sign from above its door.

Let me point out that this sign was removed decades ago when segregation on public conveyances was no longer permitted nor tolerated. The station itself was closed in 1971, with the termination of passenger service, and subsequently used for offices until it was abandoned about 20 years later. The museum does discuss the fact that the station was a segregated facility in a text and illustrative panel installed inside the museum.

From the Library of Congress, here are a couple of vintage photos of the station, which was redesigned by Raymond Loewy in 1947:

Posted by Virginia at 11:16 PM | TrackBack


January 14, 2005

Customized M&Ms
Details here.
Posted by Virginia at 02:11 PM | TrackBack


Wegmans Fan Mail
My post below on Wegmans elicited fan mail--for the stores, that is--from all over. How many people do you know who get excited about their supermarket? Reader Greg Tetrault writes from Tennesee:
As a former Rochestarian who returns there annually, I can attest to the appeal of the Wegman's experience. The local nickname for Wegman's biggest store in the Rochester area is "Mega-Weg." The quality and variety of foods and goods are amazing. The stores are clean, have wide aisles, and have more sensible floor plans than most other big grocery stores. (Wegman's does not mimic its competitors that put simple, common staples at opposite ends of their stores hoping that you'll buy something extra from the 20 aisles you walk past.) As you noted, Wegman's prices are higher than the big bargain groceries, but Wegman's value is unsurpassed.

We now live near Memphis, and the large groceries here (Schnucks, Kroger, and Wal-Mart Super Stores) can't hold a candle to Wegman's. The former two deliberately understock popular brand-name items hoping that customers will buy their lower quality, higher margin, in-house goods. My wife and I both are annoyed by this inconsiderate policy.

Doug Rubin '81 writes that there's now a Wegmans in Princeton, which has come a long way since the two of us were in college there:

Whole Foods just opened as well (but I hear it's very expensive)

Meanwhile the local (relatively small) Wal-Mart is being transformed.  Their stationery and housewares sections are being taken over by its grocery offerings which offer Cheerios, Pace Picante Sauce and Coca-Cola at "low prices every day".  It's a pit and a pain the check out, but it's cheap.  We've probably saved $400 or more on diapers there during the last 3 years!  

Three things about Wegman's that my wife and I are thrilled by:
1) their store brands are of the highest quality/value I've ever seen.
2) they go out of their way to buy local produce, which must be a hassle, but engenders relationships and "stickiness"
3) their in-store cafeteria(s, yes I've been to others) offer quality that exceeds the specialty ethnic restaurants (Indian, Chinese) in the area.

And, yes, they are always training and recognizing their employees.

And Reason's Jeff Taylor, who visited a Buffalo Wegmans in the summer, adds:

The produce was amazing, a result of what must be some serious attention to detail and a great quality-control system. It was there I encountered the Platonic form of peaches, the uber-peach, the one peach to rule them all. Almost as big as a grapefruit and positively erupting with that peachy smell of peachiness. We took pounds from the store and ate them raw with the abandon of zombies eating brains, grilled them for insane salads, pureed them for drinks. Then they were gone and, I think, we cried.

I find it hard to believe you can buy a decent peach, let alone a great one, outside the peach orchards and farmers markets of the South. But Jeff lives in North Carolina (not as good as South Carolina or Georgia for peach expertise but close), so I'll trust him.

Thanks to designer James Wondrack, president of the Upstate New York AIGA chapter, who took me to Wegmans when I was in Rochester last year speaking to the AIGA and a conference at RIT. One of the great things about all the traveling I do is that I don't have to wait for national press coverage to find out what's going on in the country.

Posted by Virginia at 07:34 AM | TrackBack


January 13, 2005

More on Sarbanes-Oxley
Reader Eric Akawie writes with an interesting footnote to the Sarbanes-Oxley post below: "I'm a Technical Writer, and in various job hunts over the last six months, it looks like companies are desperate to hire TWs with financial experience to produce their S-O documentation. I don't have any financial experience, and it's documentation that would have me slitting my wrists by the second week of the job, so I never even interviewed for any of the positions, but it looks like right now an accountant with writing skill, or a Tech Writer who can add and subtract, can write their own check. (Maybe not. Folks writing their own checks is what got us into this mess in the first place...)"
Posted by Virginia at 12:06 PM | TrackBack


"Zesty Styling"
This Dale Buss article from yesterday's WSJ could have come straight out of The Substance of Style:
DETROIT -- Automotive companies are caught in the tension between Americans' continuing thirst for speed and horsepower, and their nobler impulses toward better mileage and cleaner emissions. But there's no ambivalence about something else: Consumers relish vehicles that simply look sharp, making design itself the new rudder of the automotive marketplace.

The renewed preoccupation with design is understandable, given a little history. The '70s and '80s snuffed out the industry's bolder renderings, victims of safety and fuel-economy concerns. And auto makers spent the '90s essentially copying the unvariegated "jellybean" design of Ford's best-selling Taurus sedan. But global competition, the rise of the SUV and the digitization of the design process have combined to produce a profligate number of new vehicle types and models these days.

With quality and functional differences among products largely having narrowed over the past decade or so, eye-catching design can be decisive. "Both consumers and the car companies are ready to see more chances taken out there," says Chris Chapman, director of automotive design for DesignWorks USA, a unit of BMW. "People are kind of sick of the same old thing, and they're looking for something new."

Thanks to reader Lawrence Rhodes for sending this free link from the Opinion Journal site.

Posted by Virginia at 10:44 AM | TrackBack


Cultural Artifact
It turns out that the Indian guy from the Village People--his name is Felipe Rose--really is half Lakota Sioux. Now he's given his gold record for "Y.M.C.A." to the National Museum of the American Indian. Hank Stuever's WaPost account starts out funny--the story sounds ridiculous, after all--but includes enough detail to subtly convey a serious point. Strange as it is, Rose's story is a great example of the unpredictable ways in which American culture actually evolves. Any true representation of that culture, including the lives of American Indians, has to include just such quirky stories, and the artifacts that represent them.
Posted by Virginia at 09:50 AM | TrackBack


The High Cost of Political Posturing
Taxes and spending get most of the attention, but regulations can be just as expensive and far more wasteful. Take the Sarbanes-Oxley bill, passed in the post-Enron panic as a demonstration that Congress and the administration cared and were doing something. Compliance costs a fortune, siphoning funds from productive investments (including hiring); that the law took effect in the middle of a recession didn't help the economic recovery. More significant is the long-term effect. The law threatens to block smaller firms from going public, cutting them off from a major source of capital. That effect will filter backward, making venture capital funding more difficult by eliminating one way VCs get their money out. The Dallas Morning News reports on some of the local effects:
John Davis, chief executive of Pegasus Solutions Inc., figures Sarbanes-Oxley cost his Dallas-based technology services company nearly $1 million, or 2.5 cents a share in unrealized earnings. For a company with just under $200 million in 2004 revenue, that's a lot of dough.

"All of our controls were already in place," Mr. Davis says. "All we did was put them in writing."

Chief executive Jeff Rich says Dallas-based Affiliated Computer Services Inc. spent an extra $8.5 million on Sarbanes compliance without changing its operations one iota.

"Sarbox should be called the Accounting Industry Rehabilitation Act," he says. "The only people benefiting from Sox are lawyers and accountants. That's ironic since they were part of the problem to begin with....

Sarbanes is actually bolstering ACS' acquisition pursuits, Mr. Rich says, pointing to its tender offer for Superior Consulting Holdings Corp. in Dearborn, Mich.

"In all candor," says Mr. Rich, "Superior is $100 million in revenue and too small to be a public company today."

Even with twice that much revenue at Pegasus, Mr. Davis says he feels the pressure.

"Quite frankly, we may be too small to be a public company," he says. "You're going to have to look at revenues probably in excess of $500 million a year before going public makes sense."

Posted by Virginia at 08:59 AM | TrackBack


January 12, 2005

Civil Society Flourishes in India
Reading posts on the South-East Asia Earthquake and Tsunami Blog, I've been struck by the tremendous vitality of both existing and spontaneous relief organizations in India. In Newsweek, Fareed Zakaria looks at the broader trend of newly flourishing civil society in India. His conclusion:
China is following the East Asian model, with a strong government promoting and regulating capitalist growth. Historically, this has been the most effective way out of poverty. But India might well be forging a new path, of necessity, with society making up for the deficiencies of the state. Actually, this is not entirely new. In some ways India's messy development resembles that of another large, energetic, chaotic country where society has tended to loom larger than the state--the United States of America. It is a parallel to keep in mind.
Posted by Virginia at 12:24 AM | TrackBack


January 11, 2005

"Not Just Shopping"
The number one company on Fortune's new "best companies to work for" list is Wegmans Food Markets, which exemplifies the savvy use of aesthetics to create consumer value--and major profits--in a market where the alternative is intense price competition. Paradoxically, one of the major drivers behind today's aesthetic imperative is the power of Wal-Mart, a company not exacty known for its aesthetic edge. You may not be able to beat them on price, but you can surely beat them on experience, and, as the holiday shopping season indicates, consumers don't just care about price. They care about value. Here's an excerpt from Fortune's cover story.
Privately held Wegmans—which had 2004 sales of $3.4 billion from 67 stores in New York, Pennsylvania, New Jersey, and Virginia—has long been a step ahead. Its former flagship store in Rochester, opened in 1930 by brothers John and Walter Wegman, featured cafe-style seating for 300. Walter's brilliant and pugnacious son Robert, who became president in 1950, added a slew of employee-friendly benefits such as profit-sharing and fully funded medical coverage. When asked recently why he did this, 86-year-old Robert leans forward and replies bluntly, "I was no different from them."

Robert is chairman now; his son Danny, a sartorially challenged Harvard grad who came back to Rochester to cut meat for Wegmans, took the reins in 1976. Early on, Danny was keenly aware of the threat posed by nontraditional grocery outlets like club stores and discounters. (His 1969 senior thesis ended with these prophetic words: "The mass merchandiser is the most serious outside competitor to ever face the food industry.")

In 2003 those nontraditional grocers had 31.3% of the grocery market, and industry guru Bill Bishop projects that number will grow to 39.7% by 2008. That's because consumers think traditional grocers don't offer anything special; 84% believe all of them are alike, one survey has found. Most grocers responded to the competition by slashing prices, wreaking havoc on already razor-thin margins. From February 1999 through November 2004, the four largest U.S. grocery chains (Albertson's, Kroger, Safeway, and Ahold USA) posted shareholder returns ranging from -49% to -78%. Winn-Dixie Stores was booted out of the S&P 500 in December for its horrendous performance.

You don't see such problems at Wegmans. While it has no publicly traded stock, its operating margins are about 7.5% (the company will not disclose net margins), double what the big four grocers earn and higher even than hot natural-foods purveyor Whole Foods. Its sales per square foot are 50% higher than the $9.29 industry average, FORTUNE estimates, thanks to a massive prepared-foods department featuring dishes that rival those of any top restaurant. (Wegmans asked famed Manhattan chef David Bouley for input.)

Each of the newer Wegmans stores is 130,000 square feet—three times the size of a typical supermarket. That means it can offer true one-stop-shopping for every taste. And unlike Whole Foods, which disdains products containing pesticides, preservatives, and other unhealthy stuff, Wegmans stocks both organic gourmet fare and Cocoa Puffs, at competitive prices. That vast selection helps explain why in places like Rochester, Syracuse, and Buffalo, the zeal for Wegmans often borders on kooky obsession. In 2004 the company received nearly 7,000 letters from around the country, about half of them from people pleading with Wegmans to come to their town. Ann Unruh, 52, an insurance manager in Sparks, Md., who has never set foot in a Wegmans, is so excited about a store opening in her area later this year that she plans to take the day off work to be there. She says there will be no need to visit Whole Foods anymore: "I will just shop at Wegmans."

Each Wegmans store boasts a prodigious, pulchritudinous produce section, bountiful baked goods fresh from the oven, and a deftly displayed collection of some 500 cheeses. You'll also find a bookstore, child play centers, a dry cleaner, video rentals, a photo lab, international newspapers, a florist, a wine shop, a pharmacy, even an $850 espresso maker. "Going there is not just shopping, it's an event," says consultant Christopher Hoyt. In an annual survey of manufacturers conducted by consultancy Cannondale Associates, Wegmans bests all other retailers—even Wal-Mart and Target—in merchandising savvy. "Nobody does a better job," says Jeff Metzger, publisher of Food Trade News.

Posted by Virginia at 10:44 PM | TrackBack


Textile Industry vs. Furniture Industry
Import quotas don't just raise prices for consumers. They make planning complicated for businesses that need imported goods as inputs--even, it turns out, when the quotas are about to end. Furniture Today (I love trade magazines) reports on the end-of-the-year mess created by protectionists concerned that textile importers might jump the gun on the end of quotas:
Here at home, 2004 brought us politicians shamelessly plucking the broken heartstrings of unemployed textile workers. It would have made sense for politicians to help the industry get ready for this day – it was 10 years coming, after all – but the horse was out the barn before the election year began. If they could feel shame, they’d be feeling it now.

There are still issues with China, certainly, and no one can blame the domestic textile industry for trying to get some relief from the government. But we certainly cannot blame China for a directive issued Dec. 13 from the Committee for the Implementation of Textile Agreements calling for U.S. Customs to hold fabrics that entered U.S. ports near the end of the year in excess of quotas.

In years past, fabric that was over quota near the end of a year was counted against the next year’s quota. But since the quota is now gone, the committee felt that some importers might deliberately ship goods in excess of quotas limits, expecting that the goods would be released on Jan. 1.

This decision has created trouble and expense for some upholstery fabric importers. Their goods, ordered in good faith in October from mills that held valid quotas, were declared to exceed quota limits when they arrived in December. Obeying the directive from CITA, Customs put the goods into bonded warehouses where they will stay until Feb. 1. At that time, they will be released in 5% per month increments of the amount over the base quota.

Textile lobby groups such as the American Manufacturing Trade Action Council applauded the decision. “It was the very least the government could do,” said a spokesman, adding that that the embargo “should be a lesson to people about the risks of doing business with overseas companies.”

A spokesperson at the United States Assn. of Importers of Textiles and Apparel countered that the action was  action “pointless, without merit and just plain mean.”

Since most imported textiles are apparel, a lot of upholstery fabric suppliers felt confident in late December that the embargo would not impact their business, stating that they typically have some goods held at the end of the year, which then are released on Jan. 1. Some of these companies were surprised to learn when they arrived back at work after the holiday last week that the goods had not been released on Jan. 1 but will be held till Feb. 1 and then trickled out incrementally over a period of months.

Here's a Reuters background article on the end of textile quotas are here. The NYT and WSJ have covered the story repeatedly, but they're hard to link to. One of the points made by Bill Lewis in The Power of Productivity, which I wrote about here, is that India's restrictions on the size of apparel factories has made the industry much less efficient than China's.

Posted by Virginia at 03:15 PM | TrackBack


January 10, 2005

Michael Moore's Makeover
The incomparable Manolo's Shoe Blog comments. For the full effect, check out this post as well.
Posted by Virginia at 11:30 PM | TrackBack


An Amazon Mystery
The hardback edition of The Substance of Style costs $15.72 and takes a long time to ship (currently listed as "ships within 1 to 2 months"). The paperback edition costs $10.46 and ships in 24 hours. (The paperback also includes some additional material, though you can't tell that from the Amazon page.) Yet the hardback is consistently ranked much lower on Amazon than the paperback, though they generally move up and down together. Why? The best I can guess is that you can go to the bookstore and buy the paperback, while the hardback is harder to find.
Posted by Virginia at 11:23 PM | TrackBack


As the Song Says
It never rains in Southern California. It pours. Slide show of scary photos here.
Posted by Virginia at 11:17 PM | TrackBack


Schwarzenegger's Fiscal Turn
For as long as I can remember, Tom McClintock has been the one true budget hawk in California state government. He's a politico, but he's first and foremost a policy wonk, which means that implementing policy is more important than personally holding office. The SacBee's Dan Weintraub says Governator's State of the State speech is channeling McClintock, Arnold's erstwhile (rather friendly) opponent:
For the next year, McClintock watched from the Senate as Schwarzenegger learned the ropes in the Capitol, compromised with Democrats, avoided confrontation and, in the end, made little progress on the fundamental problems that bedeviled the state. The senator offered muted criticism when appropriate, support where he could.

Then, Wednesday night, suddenly everything changed. It was if the flashy governor were channeling his straight-laced colleague. Schwarzenegger's speech sounded almost as if McClintock had written it.

"Maybe I should have copyrighted some of my ideas," McClintock said with a laugh when I asked him later about the resemblance.

McClintock, some might remember, was one of only a handful of lawmakers to vote against a pension bill in 1999 that boosted state retirement benefits and paved the way for a wave of local pension increases that have threatened the financial solvency of some cities and counties. Three years later, McClintock was the only legislator to vote against a lavish new contract for the state's correctional officers, or prison guards. And all along he warned that the state's spending growth could not be sustained.

Now Schwarzenegger was saying that pension bloat, the guards union and other ills McClintock has spotlighted over the years were the heart of the state's problems. And with no apparent bitterness, McClintock endorsed the Schwarzenegger agenda.

Read the whole column here. The Weintraub column archive is here.

Posted by Virginia at 04:51 PM | TrackBack


What Is Blogging For?
Grant McCracken posts some thoughts.
Posted by Virginia at 02:41 PM | TrackBack


Standard Setting
The porn industry, long a high-tech pioneer, may decide which of two competing DVD technologies becomes the standard. The article linked above prompted a long, intermittently amusing Slashdot threat.
Posted by Virginia at 02:26 PM | TrackBack


January 05, 2005

Time and Money
USA Today notes a trend toward more family time and less work among Gens X and Y, terming them the "family first generation." As with all things familial, the trend is attributed to a morally positive change in attitude. (Work=bad, Family=good.)

The article isn't about waitress moms, of course. It focuses on what we used to call yuppies, before they moved to the suburbs. Among the professionals profiled, I suspect that economics, not some sort of moral conversion, explains most of the trend. If you're a highly skilled, highly educated professional, you can make quite a good living these days without working terribly long hours or putting your work first. (You can, of course, make more if you work obsessively. But even the most rationalistic economist believes people maximize utility, not income.) And, contrary to widespread belief in places like LA, Washington, and New York, in most of the United States, a family can live a comfortable middle-class life on middle-class pay, in many cases on a single salary. You won't have every luxury, but you'll have more than your parents.

Back in the pre-Slate days, Mickey Kaus took another angle on the same general trend--baby boomers who don't really have to work that hard to live.

Posted by Virginia at 10:00 PM | TrackBack


"Indifference" to Torture?
After reading all the reports, Andrew Sullivan addresses the torture issue with bracing specificity.. I fear, however, that it's too kind to condemn Bush as merely "indifferent" to torture. Alas, I suspect he supports it. Torture in a righteous cause is the slipperiest of slippery slopes--all the more reason to make a categorical rule.

Remember, torture (notably but not exclusively rape) goes on every day in our domestic civilian prisons, with far less justification than interrogation, and we make jokes about it on TV shows. That most of this abuse is by prisoners of prisoners doesn't excuse the justice system, which is not merely indifferent but complicit, using the threat of prison abuse to coerce pleas.

Posted by Virginia at 09:40 PM | TrackBack


Medical Kaizen, Cont'd
For those who can't get enough of the Gawande debate, biologist Jim Hu has several interesting blog posts. (Jim's lab also has a blog that illustrates how you can use blogging for organizational coordination.) And Oren Grad, with whom I've corresponded about medical outcomes research for years, writes:
Thanks for posting the link to Atul Gawande's interesting article in the New Yorker.  I do think Gawande, who in general is quite good at writing about medical topics for general audiences, went astray this time in hanging the article on the implications of the bell curve.

Another way of looking at the objective of Berwick and his followers is to think of it as pushing the entire performance curve up and reducing its spread so that even performers who are, in a mathematical sense, below average nonetheless deliver a level of quality that is entirely satisfactory in a substantive sense.  If they succeed, then why should anybody care who is below average?

Of course, there will be some lumps and bumps along the way from here to there, as low performers have their consciousness raised by being publicly "named and shamed".  But the response Gawande describes in Cincinnati is consistent with much else in the literature in supporting an optimistic view of the impact on patients' attitides of the candor and good faith effort that Berwick preaches.

There may be a very few domains of medical practice, perhaps especially in certain areas of high-risk surgery that require truly virtuosic manual dexterity, where there just can't be enough high-quality practice to go around.  But it's not obvious that this is true, or if it is that it can't be solved in time with computer-guided mechanical assistance - and it's anyway doubtful that this is the rule more broadly. In the meantime, there's so much low-hanging fruit still to be picked in health care quality improvement that it doesn't make sense to waste too much of one's energy worrying about theoretical extreme cases.

The really hard, really interesting issues, and many, many fascinating stories, lie elsewhere.  How do we know what constitutes best practice, anyway?  Berwick drew his own inspiration from the pioneering quality improvement work of Deming and his colleagues.  But the application of these methods to health care is not without controversy.  There's a very nice point-counterpoint on this in JAMA in 2002 (full references below, in case you're interested).  The competing position in the JAMA debate, the reigning dogma that true knowledge is derived from controlled clinical studies, also has its problems when you dig deeply enough into its conceptual foundations.

Despite the vogue for "report cards" and the genuine benefits that can be achieved through their careful use, assessment of health care outcomes, or more particularly reliable attribution of cause and effect, remains a huge problem.  Our ability to adjust outcome measures for pre-existing risk, and thus draw attributions from purely observational data, is still fairly primitive on the whole.  This is something that Gawande does acknowledge in a nice passage, but dismisses a little too easily in his rush to lay on the psychological dilemmas of being graded on a curve.

How physicians manage to grope their way forward through this epistemological fog and make real, tangible improvements in health outcomes, and how to arrange things so that they can see more clearly and make more rapid progress against the inertia of existing institutions and practices and vested interests, is one of the great, ongoing stories of our time, for much mor